Refund & Return Policy
Overview
We take pride in creating beautiful, custom gift baskets for every occasion. Because each order is personalized, we want to ensure you’re fully satisfied with your purchase.
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This Refund & Return Policy explains our approach to returns, replacements, and refunds.
Custom & Personalized Orders
Due to the custom nature of our products, all sales are considered final once your order has been prepared or shipped.
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However, we want you to be happy — if there’s an issue with your order, please contact us within 3 business days of delivery, and we’ll make it right whenever possible.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Please email us at info@curatedcreationsgifts.com within 3 business days.
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Include your order number, a description of the issue, and a clear photo of the item.
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We’ll review your request and offer a replacement, store credit, or partial refund if applicable.
Non-Returnable Items
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Because of health and safety standards, we cannot accept returns on:
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Opened or used food items
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Custom-made or personalized gift baskets
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Sale or promotional items
Refunds (If Applicable)
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Once approved, refunds are processed back to your original payment method within 5–7 business days.
Please note that shipping costs are non-refundable.