Refund & Return Policy
Overview
We take pride in creating beautiful, custom gift baskets for every occasion. Because each order is personalized, we want to ensure you’re fully satisfied with your purchase.
This Refund & Return Policy explains our approach to returns, replacements, and refunds.
Custom & Personalized Orders
Due to the custom nature of our products, all sales are considered final once your order has been prepared or shipped.
However, we want you to be happy — if there’s an issue with your order, please contact us within 3 business days of delivery, and we’ll make it right whenever possible.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
-
Please email us at info@curatedcreationsgifts.com within 3 business days.
-
Include your order number, a description of the issue, and a clear photo of the item.
-
We’ll review your request and offer a replacement, store credit, or partial refund if applicable.
Non-Returnable Items
-
Because of health and safety standards, we cannot accept returns on:
-
Opened or used food items
-
Custom-made or personalized gift baskets
-
Sale or promotional items
Refunds (If Applicable)
-
Once approved, refunds are processed back to your original payment method within 5–7 business days.
Please note that shipping costs are non-refundable.